FAQ

How can I contact NecPlug?

You can email us at dfsc896@gmail.com, and our customer service team will be happy to help with any questions or issues you may have!

Do you ship worldwide?

Yes, we ship to most countries around the world.

Where do you ship from?

We ship all orders directly from our U.S. warehouse to ensure faster delivery times for our customers.

Can I change or cancel my order?

We process orders quickly to make sure you get your books on time. If you need to make any changes or cancel your order, please contact us within 12 hours of placing it.
After that period, your order will already be processed and shipped. Once received, you can still return it for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.

When will my order be processed?

Orders are handled and shipped out from our warehouse between Monday and Friday.
Please allow 1–3 business days for processing, plus shipping time.
During holidays or sales, processing times may take slightly longer.

How long will it take to receive my order?

Shipping within the U.S. typically takes 3–7 business days, while international orders may take 2–4 weeks, depending on customs and location.

What if I don't receive my order?

If you haven’t received your order within 30 days after it was shipped, please contact us — you’ll be eligible for a full refund or replacement.

Will I be charged customs or taxes?

All prices on our site are listed in U.S. Dollars and are tax-free at checkout.
International customers may be required to pay duties or import taxes when the package arrives, as determined by local customs offices. These fees are the buyer’s responsibility.

How do I return an item?

To request a return, please email dfsc896@gmail.com with your order number and reason for return. We’ll provide simple instructions to get your refund processed.

What if my item is defective, incorrect, or damaged?

Please contact us immediately at dfsc896@gmail.com if your item arrives damaged, missing, or incorrect.
Include your order number and photos of the issue — we’ll resolve it as quickly as possible.

When will I receive my refund?

All refunds are issued back to your original form of payment.
Refunds usually post within 7–10 business days after we receive your returned item or cancellation request.
If you haven’t seen the refund yet, please check with your bank or credit card company, as processing times can vary.